GrabDuck

JanieandJack Single Page Checkout

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Domestic Shipping Services
International Shipping Services

The Janie and Jack Online store ships to most locations within the United States as well as to Military (APO/FPO) addresses and the U.S. Territories.

Janie and Jack now has flat rate shipping! Choose the service level that is right for you and pay one flat rate.

See below for more details on each shipping method. Certain methods may not be available for every location. Flat rate shipping applies to online orders only. Flat rates will be applied to each ship-to address in the order. Total delivery time includes the processing time until the order ships plus the expected shipping time for your order.

  Economy Delivery Standard Delivery Express Delivery
Apparel & Accessory shipments $6.00 $9.00 $25.00
Gift Card only shipments N/A $0.00 $7.00
Service Type Business Days
  1 2 3 4 5 6 7 8 9 10 11
Economy Delivery                      
Standard Delivery                      
Express Delivery                      
   = Processing Time
   = Shipping Time

Processing Time

For Economy and Standard orders, all orders received prior to 12 pm (noon) ET, Monday through Friday, are processed within 1 - 2 business days upon credit card validation. Business days are Monday through Friday, excluding Holidays. Occasionally, during large promotional events, there may be an additional delay as noted on our shipping page in checkout.

For Next Business Day orders, all orders received prior to 12 pm (noon) ET, Monday through Friday, are processed the same day upon credit card validation, and delivered via Fed Ex the following business day before 3:00 p.m. Business days are Monday through Friday, excluding Holidays. Orders placed after 12 pm (noon) ET on Fridays will ship out on Monday, pending credit card validation (unless Monday is a Holiday).

Flat Rate Economy Delivery

Orders shipped via Economy Delivery may take up to 10 business days, via UPS, UPS Basic, Fed Ex Smartpost or USPS. Business days are Monday through Friday, excluding Holidays. Economy Delivery is only available for street address shipments within the continental U.S. Economy Delivery is not available for shipments to P.O. Boxes, AK, HI, APO/FPO addresses or U.S. Territories.

Please note: Shipment re-routes, address corrections and shipment call-backs may not be available on Economy Delivery orders. Please review your shipping information carefully before finalizing your order

Standard Delivery

Orders shipped via Standard Delivery may take up to 5 business days via UPS, Fed Ex or USPS Priority Mail. Business days are Monday through Friday, excluding Holidays

Shipments to P.O. Boxes, AK, HI, APO/FPO addresses and U.S Territories will ship at the Rush rate and deliver via USPS Priority Mail or Smartpost. Please allow up to 14 business days for shipments to P.O. Boxes, AK, HI, APO/FPO addresses and the U.S. Territories. The U.S. Territories include Puerto Rico, the Virgin Islands, the Pacific Islands, Guam and American Samoa. Shipment re-routes, address corrections and shipment call-backs may not be available on these orders, so please review your shipping information carefully before finalizing your order.

Express Delivery

All orders received prior to 12 pm (noon) ET, Monday through Friday, are processed the same day upon credit card validation, and delivered via Fed Ex the following business day before 3:00 p.m. Business days are Monday through Friday, excluding Holidays. Orders placed after 12 pm (noon) ET on Fridays will ship out on Monday, pending credit card validation (unless Monday is a Holiday). Next Business Day Delivery is limited in select areas. For details on service locations, visit FedEx.com. Next Business Day Delivery is not available for shipments to P.O. Boxes, AK, HI, APO/FPO addresses or U.S. Territories.

Gift Cards

Shipments that contain Gift Cards only, or only Gift Cards and our Gift Card Gift Box(es), ship free via Rush Delivery. For a $7 charge, we will ship your Gift Card (or Gift Card and Gift Card Gift Box) only order via Next Business Day Delivery.

Multiple Addresses

Our customers may ship to multiple addresses within one order; however the flat shipping rate will be applied for the shipping method chosen for each address in the order.

Signature Required

Shipments with a merchandise value above $300 may be sent with a signature required upon delivery.

Canada
Asia & Pacific
All Other Countries

General Information

Payment for the order is in U.S. funds.

Duties and taxes are not reflected in our prices. The carriers will charge the recipient (including gift recipients) all applicable duties, taxes and/or brokerage fees at the time of delivery. For information about duties, taxes and/or brokerage fees, you may contact your local customs office or the carrier that delivers your package.

Due to customs restrictions, orders shipping to international destinations cannot be gift wrapped. Additionally, we do not include flat pack gift boxes in international shipments.

Order Information

All orders received prior to 12:00 p.m. (noon) Eastern Standard Time, Monday through Friday, are processed within 3 business days upon credit card validation. A shipping confirmation e-mail will be sent to the person who placed the order once the order is shipped. Please note: Orders may be randomly selected for additional export reviews. In some cases, orders may take up to 5 business days to ship due to the reviews.

Once an international order is submitted on the website, we are no longer able to modify the order. If you have a Janie and Jack account and would like to cancel an order that was placed, you must do so within one hour of submitting the order. You may do so by signing in and canceling your order in the "Order History / Status" section of My Account.

Please note: shipment re-routes, address corrections and shipment call-backs are not available on international orders. All undeliverable, refused or unclaimed shipments will be refunded for the merchandise amount after we have received the returned shipment.

Shipping Information

We offer Express and Standard shipping services for our international orders.

Orders shipping Express are delivered via Fed Ex International Priority service and are typically delivered within 5 business days. Tracking is available with Express service. We cannot ship to P.O. boxes with Express service.

Orders shipping Standard are delivered either via DHL Global Mail or USPS Priority Mail International, and are typically delivered within 14 business days. Tracking is not available with Standard service. We can ship to P.O. boxes with Standard service.

The shipping cost is based on the total purchase amount.

Purchase Amount Canada Standard Delivery Canada Express Delivery
$0 - $75 $11.00 $21.00
$75.01 - $125 $13.00 $26.00
$125.01 - $175 $17.00 $36.00
$175.01 - $225 $19.00 $42.00
$225.01 - $325 $22.00 $52.00
$325.01 - $425 $25.00 $62.00
$425.01 - $525 $28.00 $73.00
$525.01 - $1,400 $57.00 $156.00
$1,400.01 and over Not Available Not Available

Please note: Canadian Customs limits imports of textile products to $1,600 Canadian dollars per day for individuals who are not licensed importers. Orders in excess of these limits will be stopped at Canadian Customs and returned to Janie and Jack. Please do not exceed these order amounts.

Asia & Pacific

Janie and Jack ships to the following countries in the Asia-Pacific region:

Asia & Pacific

Australia
Hong Kong
Japan
India
Indonesia
Malaysia
New Zealand
Philippines
Singapore
South Korea
Taiwan
Thailand

Purchase Amount Asia & Pacific Standard Delivery Asia & Pacific Express Delivery
$0 - $125 $38.00 $52.00
$125.01 - $225 $44.00 $62.00
$225.01 - $325 $59.00 $78.00
$325.01 - $425 $70.00 $88.00
$425.01 - $525 $80.00 $99.00
$525.01 - $1,500 $234.00 $260.00
$1500.01 and over $416.00 $468.00

All Other Countries

Additionally, Janie and Jack ships to these other international countries:

Europe

Austria
Belgium
Denmark
Finland
France
Germany
Ireland
Italy
Netherlands
Norway
Portugal
Spain
Sweden
Switzerland
Turkey
U.K.

North America & South America

Brazil
Chile
Mexico*
Peru

Middle East

Bahrain
Kuwait
Saudi Arabia
UAE (United Arab Emirates)

* Standard service only. Some imported textile products may be subjected to an additional anti-dumping duty on orders shipped to Mexico. To learn more, we encourage you to contact your local customs office.

Purchase Amount International Standard Delivery International Express Delivery
$0 - $125 $28.00 $42.00
$125.01 - $225 $49.00 $68.00
$225.01 - $325 $70.00 $88.00
$325.01 - $425 $80.00 $99.00
$425.01 - $525 $90.00 $130.00
$525.01 - $1,500 $234.00 $286.00
$1,500.01 and over $416.00 $468.00