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FAQs

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In our frequently asked questions below, you'll find answers to help you get started with Xtra-PC.  For detailed troubleshooting of issues, please refer to the Xtra-PC Support Knowledge Base or contact our support team.

What are the available shipping methods and times?

All shipments are sent via USPS and typically ship within 3 business days of order receipt.

Shipment times are 2 business days in transit typical for US destinations, 7 business days to Canada, 2-4 weeks other international destinations. You can track your shipment via the USPS package tracking system at https://tools.usps.com/go/TrackConfirmAction_input .

Please note that you are responsible for any import duties, taxes, or fees that your country charges.

How do I change my computer BIOS setting to boot from USB?  
There are two very simple ways to boot your PC to Xtra-PC:

1.  Use the boot key to start Xtra-PC:
Turn off your PC.  Insert the Xtra-PC stick into a USB slot.  Turn your PC on and hold the boot key on your PC for 1-2 seconds (most manufacturers use F12, F11, F10, F9, F1 or ESC).  When the boot menu is displayed select USB HDD (or something similar).

2.  Set your PC to boot to USB:
Turn off your PC.    Turn your PC on and hold the setup key on your PC (most manufacturers use F1, F2, ESC, F9, F10.  It's usually displayed on your screen when the screen first starts.).  When the set up menu is displayed, look for the boot menu.  Change the boot priority to select boot from USB as the number one priority.  Save your changes.  Now when you restart your PC it will automatically look for Xtra-PC.  This will not affect your Windows operating system.   Your PC will boot normally into Windows if Xtra-PC is not in a USB slot.

In addition, we provide simple, easy instructions in the user guide or the Xtra-PC Support Knowledge Base that will take you through the process.

Can I use Xtra-PC on a Mac?
Yes.   We have, however, seen that Macs before 2011 might not boot to USB.   If you want to use Xtra-PC on a Mac, follow the instructions provided for your Mac to boot to USB.  

Will I lose the existing files on my computer when I use Xtra-PC?
No.  Xtra-PC runs from the USB and does not touch or modify the existing files in any way.

Can I access the files, photos, and music, that are on my old computer?
Yes. The hard drive can be accessed from the old computer from Xtra-PC , making all of those files available if you choose.  For detailed instructions on accessing these files, refer to the Xtra-PC Support Knowledge Base.

My old computer doesn’t have a hard drive.  Can I use Xtra-PC on it?
Yes!  Xtra-PC runs from the USB drive, so your computer doesn’t even need a hard drive to work like new using Xtra-PC.

Do I have to be connected to the internet at all times, like on a Chromebook?
No.   Photos, music, DVDs, document creation and editing can all be done without an internet connection.  However, an internet connection is required for the initial set-up.

How much storage does Xtra-PC Turbo and Xtra-PC Pro have? 
Turbo has 16GB of storage.  More than enough for storing photos, files, music, movies.  This is the same amount of storage as most Chromebooks.  Pro has 64 GB of storage for most any need.

My old computer had a virus, which is why I shelved it.  Can I use this computer for Xtra-PC?
Yes.  Xtra-PC runs from the USB drive, so it can be used with computers that have viruses, or even those that are missing a hard drive.

I have favorite Windows programs that I use.  Can I use those on Xtra-PC?
No, but most of those programs have online equivalents that are easy to use, with capabilities that are just like Windows programs.

Can I install programs such as Skype on my Xtra-PC system? 
Yes, we designed Xtra-PC to allow users to easily add programs.

How do I use a wireless mouse or keyboard with Xtra-PC?
There are a number of wireless mice and keyboards that use a USB dongle or USB receiver that work well with Xtra-PC.  To use these, simply insert into the USB port, and your mouse or keyboard will be detected immediately, with no configuration needed.

Can I use more than one monitor with Xtra-PC?
Yes.  Full instructions for this are provided in the Xtra-PC user guide.

Does Xtra-PC support my webcam?
Yes.

Does Xtra-PC support Bluetooth?
Not at this time.

What types of computers can I use Xtra-PC on?
Xtra-PC can run on a wide variety of desktop, netbook, and laptop computers.

My computer is an older model.  Will Xtra-PC work on it?
Xtra-PC runs on most computers that are twelve years old or newer.  Better performance will be seen on computers that are newer.

My laptop doesn’t have a wireless network card.  Can I use Xtra-PC?
Yes.  You can use Xtra-PC without a wireless connection for applications such as watching DVDs, playing music CDs and MP3s, viewing photos, using OpenOffice, and more.  However, if you want to access the internet using your laptop, you can use a wired network connection if it’s available.  Or you can buy a USB wireless adapter for as little as $10 that simply plugs into the USB port on your laptop. An example of a wireless USB we have tested using Xtra-PC is Panda Wireless PAU03.

Why do I need Xtra-PC if I’m not going to use the internet?
Even without an internet connection, Windows often becomes slower and slower over time, resulting in very long boot times and causing programs to load and run slowly.  And even if your Windows computer isn’t connected to the internet now, most likely it was at some point, causing it to be exposed to malware and viruses that could dramatically compromise your computer’s performance.   Also, the Xtra-PC operating system is specifically designed to run efficiently on outdated hardware and requires far fewer computer resources than Windows XP or Windows 7, resulting in Xtra-PC booting and running much faster than your Windows system.

How does the performance of Xtra-PC compare to my old computer?
There are many factors that go into performance, so comparisons are difficult. If your old computer had malware, bloatware or viruses, you should see a marked improvement in performance. Xtra-PC Turbo will definitely show improved speed performance compared to your old PC. 

Since Xtra-PC runs from the USB, how can it have decent performance?
We have done extensive testing of USB memory devices and have selected the ones we use to optimize performance. Your performance will vary depending on your configuration of memory, processor, video card, bus speed, etc. Sometimes the USB might seem slower than running from a hard drive, particularly in intensive disk type operations. But other times after items have been “cached” into memory, you will see better performance.

Do you offer refunds or returns of Xtra-PC?
Yes!  We offer 30-day risk free money back guarantee.  If you are not satisfied with Xtra-PC for any reason, return it for a full refund (less original shipping charges) within 30 days of purchase.

Will Xtra-PC work on my computer?

  • Laptops, desktops, and netbooks made in 2004 or newer should work fine with Xtra-PC.
  • Your computer must be able to boot from USB. Most computers made after 2004 will boot from USB.
  • Most Apple computers made after 2010 should work. Apple computers must be able to boot to USB by pressing the option key at start up.
  • You will need a wireless or lan internet connection to enjoy all the amazing features of Xtra-PC.